Refund policy

Return Policy

Thank you for shopping at Big Fred Golf! We want you to be completely satisfied with your purchase. Please review our return policy to understand how we handle returns and exchanges.

1. Right of Withdrawal

As a customer in The Netherlands, you have the right to withdraw from your purchase within 30 days without providing a reason. This period begins on the day after you receive the product.

2. Return Process

To initiate a return or exchange, please follow these steps:

• Contact our customer support team at [contact us] within the 14-day withdrawal period to notify us of your intention to return the product.
• Pack the product securely in its original packaging (if available) and include all accessories and documentation.
• Ship the product back to us at [contact us]. Please note that you are responsible for the return shipping costs unless the product is faulty or incorrect.

3. Eligibility Criteria

To be eligible for a return or exchange, the product must meet the following criteria:

• It must be in its original condition, unused, and in the same condition as when received.
• It must be returned within the 14-day withdrawal period.
• It must be accompanied by proof of purchase, such as the order confirmation or receipt.
• sale items are not refundable

4. Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within a reasonable timeframe and applied to your original payment method. sale items are not refundable

5. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, such as opened or used personal care products, including golf gloves, hats, and apparel, unless they are faulty or incorrect. sale items are not refundable

6. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact our customer support team immediately. We will work with you to resolve the issue by providing a replacement, repair, or refund.

7. Contact Us

If you have any questions or concerns regarding our return policy, please contact us. Our dedicated customer support team will be happy to assist you.